Your Fraud Risk Flag is a real-time indicator that helps network companies and partners spot unusual activity on your account early — before it becomes a bigger issue. If you've noticed your flag has changed to Yellow, this article explains what that means and what to do next.
What is the Fraud Risk Flag?
Pruuvn® continuously monitors your submitted documents and account activity for signs of inconsistency or unusual patterns. This produces a simple, color-coded flag that gives you and your network partners a quick signal of your current risk standing.
Flag Levels
Flag | Risk Level | What it means |
🟢 Green | Low | No inconsistencies detected. Standard monitoring continues. |
🟡 Yellow | Medium | One or more inconsistencies were detected and are being reviewed. |
🔴 Red | High | Significant or repeated inconsistencies requiring immediate review. |
A Medium (Yellow) flag is not a suspension or a violation finding. It does not block your verification status or your ability to work within the network. It's a signal that something in your recent documents or activity looked different than expected, and it's being looked at.
What Can Trigger a Yellow Flag
Yellow flags are generated when Pruuvn's monitoring detects things like:
- Document inconsistencies — mismatched information across submitted documents (for example, a policy number, address, or coverage detail that doesn't match a prior submission or the source record)
- Unusual document patterns — a document that looks altered, incomplete, or inconsistent with typical formatting for that document type
- Behavioral pattern changes — activity on your account that differs from your normal, established pattern (for example, a sudden change in submission frequency or timing)
A single flagged item is usually enough to move you from Green to Yellow. It does not necessarily mean anything was submitted in bad faith — mismatched data can come from a typo, an outdated document, or a data entry error just as easily as anything else.
How to Resolve a Yellow Flag
- Check your dashboard — Open your Passport dashboard and look for the specific document or activity the flag is attached to.
- Review the flagged item — Compare it against your original source document (policy, license, ID, etc.) for the mismatch.
- Correct and resubmit — If something needs fixing (an outdated document, a typo, a mismatched field), upload a corrected version.
- Contact support if it looks right — If you've reviewed the item and everything appears accurate, reach out to Pruuvn member support so a team member can take a closer look.
Once the underlying issue is resolved or confirmed accurate, your flag updates back to Green.
Where to Check Your Flag
You can view your current Fraud Risk Flag from your Passport dashboard at any time. If anything looks off or you have questions about your flag, contact Pruuvn member support.
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