📄 Account & Profile Issues
Audience:
All Users
Overview
This article resolves login issues, profile problems, and duplicate account concerns.
I can’t log in. Why?
Login issues are often caused by:
- COI non-compliance
- Incomplete verification
- Profile restrictions
Resolving the compliance issue usually restores access.
Can duplicate profiles cause issues?
Yes. Duplicate profiles can:
- Block document updates
- Cause onboarding errors
- Delay verification
Support may need to remove duplicates to resolve issues.
Should I create a new account?
No. Do not create a new account unless Support instructs you to do so.
Duplicate accounts delay approval and may require cleanup.
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