📄 Background Check FAQs
Audience:
Applicants, Service Providers
Overview
This article explains background check requirements, errors, and results.
I’m getting an error during the background check. What should I do?
- Try completing the process on a mobile device
- Ensure camera permissions are enabled
If issues persist, Support may advise restarting the process.
Why is payment information requested?
Payment may be requested for optional services such as background checks.
If the background check is not required for your network, you may be able to skip this step.
What do background check statuses mean?
- Open – Order is still processing
- Closed – Order has completed
Review statuses:
- Under Review – Screening in progress
- Proceed – No issues found
- Client Review Needed – An issue requires network review
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