How to Add Employees, Contractors, and Drivers to Your Company Account

Your company account supports adding employees, contractors, and drivers so you can manage their credentials, track compliance, and run background checks from one place.

Before You Begin

Have the following ready for each person you are adding:

Full legal name (exactly as it appears on their government-issued ID)

Email address

Phone number

Role or staff type (employee, contractor, or driver)

For drivers: license number and issuing state

⚠️ Use the person's legal name. If a background check is required, mismatched names will delay results.

Adding a Staff Member

Select Hiring Tools on the sidebar menu

Select the Add Staff button and choose the staff type: Employee, Contractor, or Driver

Enter their information in the required fields. Driver entries include license and DOT-related fields

Assign any requirements this person needs, such as a background check, drug screening, or license verification

Submit the entry. The staff member receives an email to complete their portion of the process

Once added, the person appears in your Applicants screen under Hiring Tools with a pending status until all assigned requirements are complete.

If a Background Check Is Required

If you assigned a background check as a requirement, the staff member is routed through the background check process automatically. They will receive a secure link to provide consent and confirm their identifying information before the check can run.

See Running Background Checks on Your Staff for the full process, including consent, timing, statuses, and reviewing results.

FAQ

Can one person hold more than one staff type?

Yes. A contractor who also drives for you can carry both designations, and their requirements combine.

What if the invitation email doesn't arrive?

Have them check their spam folder, then resend the invitation from their entry in the Applicants screen.

Can I remove a staff member later?

Yes. Deactivating a staff member removes their access but preserves their compliance history for your records.