Compliance & Status Reference (Service Providers)
Audience:
Service Providers
Applies To:
All providers using the Pruuvn® platform for onboarding, compliance, and verification
Overview
The Pruuvn® platform uses status indicators to show your onboarding progress, document verification results, and compliance eligibility. These statuses update automatically as you submit information, documents are reviewed, and third parties respond.
This article explains what each status means for you as a provider and when action may be required.
Onboarding Status Bar
Status Value | Meaning | Admin Action Required |
100% – Complete | All required onboarding steps are completed | No |
Any % < 100 | Indicates progress through the configured onboarding workflow | No (monitor only) |
W9 Status
Status | Meaning | Admin Action Required |
Pending | Submitted to IRS for entity and TIN verification | No |
Accepted | IRS successfully matched entity name and associated TIN | No |
Rejected | IRS could not match entity name and TIN | Yes – provider correction required |
Certificate of Insurance (COI) Status
Status | Meaning | Admin Action Required |
No Certificate | No COI has been submitted | Monitor / Follow up |
Expired | Previously valid COI is no longer active | Yes |
Under Review | Under review by Pruuvn systems and/or CSR | No |
Pending | Verification request sent to agency or agent | No |
Valid | Agency or agent validated the certificate | No |
Invalid | Agency or agent marked COI as expired or non-existent | Yes |
Missing | COI previously existed but was removed from the system | Yes |
Network Status
Status | Meaning | Admin Action Required |
Active | Provider is allowed to work in the network | No |
Inactive | Provider is not allowed to work in the network | Yes |
Pending | Awaiting verification and/or admin approval | Possible |
Document Acknowledgment
Status | Meaning | Admin Action Required |
Yes | All required documents have been acknowledged | No |
No | One or more required documents not acknowledged | Monitor / Follow up |
N/A | Document acknowledgment not applicable | No |
State Registration Status
Status | Meaning | Admin Action Required |
Approved | Entity registration documents verified as legitimate | No |
Pending | Under review by Pruuvn | No |
USDOT Status
Status | Meaning | Admin Action Required |
Active | Entity allowed to operate per USDOT | No |
Inactive | Entity not allowed to operate per USDOT | Yes |
Background Check – Order Status
Status | Meaning | Admin Action Required |
Open | Background check order still in process | No |
Closed | Background check order completed | No |
Background Check – Review Status
Status | Meaning | Admin Action Required |
Under Review | Screening still in process | No |
Proceed | Screening clear, no issues found | No |
Client Review Needed | Issue found that requires client review | Yes |
Fraud Flag Indicators
Indicator | Meaning | Admin Action Required |
Green | No risk indicators identified | No |
Yellow | Potential risk indicators detected | Yes – review recommended |
Red | High-risk indicators detected | Yes – immediate action required |
Important Notes
- A provider may have multiple statuses simultaneously
- Statuses update automatically based on system events and third-party responses
- Enterprise Admins determine enforcement actions tied to each status
How to Extend This Article
As new statuses are introduced, add them under the appropriate section:
- Onboarding
- Documents & Credentials
- Network Participation
- Regulatory
- Screening & Risk
Related Articles
- Service Provider Companies – Network Overview
- Understanding Compliance Statuses
- Monitoring & Alerts
- Document & Credential Oversight
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