Platform Basics – Pruuvn® Help Center

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Account Access & Navigation

How users receive access to Pruuvn®, log in securely, and resolve common account access issues.

This video explains how to create a Pruuvn® account and securely sign in to access onboarding, compliance, and verification features.

An overview of the main dashboard areas and how users find key information and actions.

How system notifications and alerts work, when they are triggered, and where to find them.

Explains what onboarding, insurance, and verification statuses mean for service providers using the Pruuvn® platform.

Explains what dashboard widgets represent and how to use them to identify required actions.

Explains how and when records update within the Pruuvn® platform.

Explains expected timelines for insurance, document, and verification processes.

Explains why some submissions are approved automatically while others require review.

Explains why certain fields are locked and how updates are handled after verification.

Explains the difference between Pruuvn® verification and network approval, and why approval may take longer.